Privacy and Personal Data Protection Statement
For us at EPSILON OROSIMO SRL , the protection of the Personal Data of our customers and the respect of the individual’s privacy on the Internet is a self-evident commitment. We take all the necessary organizational and technical measures required to ensure the security, availability and validity of our users and customers data.
It is very important to us that this strong commitment is clear to all customers and users of our services. For this reason, we have created this “Privacy Statement – Protection of Personal Data” which describes and explains what kind of personal data we collect, how we manage it and what it can be used for.
EPSILON OROSIMO SRL manufactures software and provides internet, consulting, information and training services for businesses and individuals. This statement refers to all the software products and services we provide.
Personal data we collect
EPSILON OROSIMO SRL collects and processes data exclusively for the purposes of its legal and correct operation and to offer its customers and internet users the best possible user experience. Some of this data is provided directly by our customers or users of our online services, for example when a new user registers for one of our services or when a customer submits a support request to us. Some data is recorded indirectly and this recording depends on how users use our software products or online services. This is how data is recorded, when technologies such as cookies are used or error reports or statistical usage data are received from the software products to diagnose problems or to improve them. In any case of data collection or sending, clear and explicit acceptance by the user is preceded by an appropriate interface element (user interface).
The data we collect may include:
Name and Contact Information We collect our users’ first and last name, email address, postal address, telephone number and other similar contact information
Credentials. We collect passwords, password hints, and similar security information used for authentication and access to our services
Payment data. We collect data necessary to process our customers’ payments when they make purchases, such as the number of the payment instrument (eg credit card number), as well as the security code associated with the payment instrument.
We collect data about the product or service that the customer or user uses and how they interact with each other. For example :
Product Usage Data. We collect anonymous data about the features that users of our products and online and other services use.
Bug reports and performance data. We collect information about the performance of our software, as well as any problems that users have with it. This data helps us diagnose product problems as well as improve our products and provide solutions.
Troubleshooting and help data. When customers contact EPSILON OROSIMO SRL for troubleshooting and support, we collect data about the customers as well as other details related to the incident. Such data includes communication or authentication data, the content of conversations and other communications with EPSILON OROSIMO SRL , data about the state of the machine and application when the error occurred and during diagnostics, as well as system data and registry about software installations and hardware configurations.
Cookies and Similar Technologies
EPSILON OROSIMO SRL uses cookies (small text files placed on your device) and similar technologies and services that use the IP address to provide its web sites as well as its mobile applications and online services. Cookies allow us, among other things, to store your preferences and settings, allow you to log in, provide interest-based advertising, provide notifications, help fight fraud, and analyze the performance of our web sites and our electronic services. For the above purposes, services such as Google Analytics, Google Firebase and OneSignal are also used, services which are fully GDPR compliant.
We also use web beacons to deliver cookies and to collect usage and performance data. Our websites may also include web beacons and cookies from third party providers.
You have a variety of tools available to you to control cookies, web beacons, and other similar technologies, such as browser controls to block and delete cookies and controls by certain third-party analytics providers to opt out of data collection through web beacons and similar technologies; Your browser and other options may affect your experience with our products.
Use of Personal Data
EPSILON OROSIMO SRL uses the data it collects exclusively for the following purposes:
We do not share the data we collect with legal or natural persons except after the customer’s consent, to complete any transaction or to provide a service, such as payment data to make a purchase, we will share it with banks and other entities that process payment transactions or provide other financial services and to prevent fraud and reduce credit risk.
Finally, we may access, transfer, disclose and retain personal data when we believe in good faith that this is necessary for the following reasons:
1)To comply with applicable law or to respond to valid legal process, which may also come from the police or other government agencies
2) To operate and maintain the security of our products, including preventing or stopping an attack on our computer systems or networks or protecting the rights or property of Epsilon Orosimo SRL.
Period of processing of Personal Data
The storage and processing of the data of customers and users of our services is done exclusively and only as permitted by law or in accordance with the express consent of the users only for as long as is necessary to satisfy the purposes of the processing (as defined above) or until the user disagrees with the use of Personal Data by EPSILON OROSIMO SRL or until he withdraws his consent. However, whenever required by mandatory law EPSILON OROSIMO SRL will retain Personal Data for a longer period or whenever Personal Data is required so that EPSILON OROSIMO SRL can assert or defend itself against legal claims..
Place of data processing
EPSILON OROSIMO SRL ‘s head office and branch are located in Romania, therefore all processing carried out in our facilities is within Romanian territory. For the best service provision, EPSILON OROSIMO SRL uses cloud infrastructure in Greek data centers and Microsoft Azure. In the case of Microsoft Azure, data centers within the European Union are exclusively used.
How to access and control your personal data
Users of EPSILON OROSIMO SRL products and services can at any time request information about their Personal Data from EPSILON OROSIMO SRL and also request their correction or deletion. EPSILON OROSIMO SRL can delete the data only if there is no legal obligation or if it has no other legal right to keep it. Of course, if a user’s data is deleted, then EPSILON OROSIMO SRL is unable to continue providing its services to that user, when they require the use of this data.
In the event that EPSILON OROSIMO SRL uses personal data in accordance with the user’s consent or to enter into a contract with him, the user may request a copy of his personal data.
Finally, users can ask EPSILON OROSIMO SRL to limit any processing of their Personal Data in the following cases:
For any request or clarification needed, users can contact us via the email address below, specifying the information or processing activities related to their request, the format in which they want this information and whether the Personal Data will be sent to them or to another recipient. The request will be carefully considered and we will discuss with the user how best to fulfill it.
Contact information
The Controller of the Processing is EPSILON NET A.E., Thessaloniki, Parodos 17th November 87, Zoni EMO, 555 34, tel. 2310 981700.
The Data Protection Officer for all companies of the EPSILON NET AE group of companies is Mr. Amanatios Amanatidis, who you can contact by email at privacy@epsilonnet.gr.
Changes to this policy
EPSILON OROSIMO SRL may modify this Privacy Statement in order to comply with applicable personal data protection practices each time. When we make changes to this statement, we will update the “date updated” at the bottom of this page. We encourage you to review this Privacy Statement from time to time in order to be informed about how EPSILON OROSIMO SRL protects your data.
Questions about the policy and its implementation
EPSILON OROSIMO SRL is committed to protecting your personal data online. If you have any questions or comments regarding our handling of your personal data, please contact us at the address and details listed above in the contact information. You can also use this address to let us know about any concerns you may have about compliance with our Online Privacy Statement.
On this website, the terms “we”, “us”, and “us” refer to EPSILON OROSIMO SRL and/or any company or companies associated with EPSILON OROSIMO SRL and belonging to its group of companies..
Revision 20 December 2023
