Pylon CRM

PYLON CRM  Hybrid is a powerful tool adjusting to the needs of each company and providing integrated and smart information to upgrade your company profile and boost its customer relationships.
Trusting PYLON CRM Hybrid allows you to organize and automate your daily processes and enjoy extensive reporting, omnichannel management and loyalty plans generation to reward customer loyalty.
PYLON CRM Hybrid for companies is also available as a mobile app, ensuring the flexibility modern companies need in performing their daily tasks.
Choose on premise, rental or cloud installation, according to your company needs.

Technological Supremacy

Based on the awarded PYLON Hybrid applications platform, PYLON CRM Hybrid applies all modern best practices to boost customer relationships and facilitate executives in their daily tasks. With a simple push of a button, you can enjoy various printouts and business intelligence (B.I.) reports and automations help minimize management time, allowing executives to focus on the customers!.

Business Benefits

Whether you prefer on premise installation or a cloud interface, PYLON Hybrid continues innovating, providing you with absolute technological superpowers.

Πλεονεκτήματα

Integration in company processes

Automate all your company processes using an easy and flexible interface, simplify the daily tasks of your executives, boost productivity and ensure adherence with corporate rules.

Measurable Corporate Memory

Enjoy integrated commercial activity management and acquire a “measurable corporate memory”! PYLON CRM Hybrid offers integrated and flexible statistics, creating “Business Intelligence” to timely detect issues or opportunities.

Integrated Customer-oriented Philosophy

Integrated monitoring of the sales cycle, from the original contact to the final offer and invoicing. Create a personal relationship with your customers, using tools which help apply targeted communications, marketing actions & commercial policies.

Mobile Management

Use the convenient dashboard provided by PYLON CRM Mobile to manage your contacts, calendar, scheduled tasks, detailed schedule of purchases/sales and to configure the display of customer sheets, search filters and collective tables of financial figures.

Total Control of Printouts

Easily and quickly generate printouts using the Easy Report Generator & print your reports in any format. Use the B.I. features of PYLON CRM Hybrid and enjoy dynamic updates with Pivot Tables and an extensive personnel dashboard with selected KPIs.

Access from any location

Enjoy a unique, customized user experience. With Roaming UI you can simply login from any workstation at the workplace and enjoy all your configurations, dashboards, personal menus and more!

Ease of use

Minimize the time needed for entries and receive immediate information on the daily tasks that need to be completed. Smart schedule organization, total tasks scheduling and management of assigned resources, taking into consideration all parameters.

Telephone Processes Automation

Simplify your telephone processes! Utilize the PYLON CRM Hybrid interface to the call center and a specialized telemarketing working display to reduce hours spent on the process and enjoy more time in communicating and creating a successful customer relationship.

Interface with Survey Monkey

Create surveys and upgrade the quality of your services! PYLON CRM Hybrid connects to Survey Monkey and allows you to use the application to easily create and manage market research an customer satisfaction surveys. At the same time, it provides data processing and conversion to qualitative information.

Highlights

Contacts Management

Enjoy integrated management of your contacts and enhance your company overview! PYLON CRM Hybrid offers the following: management of all contact details, reminders, Geodata functionality for quick and easy registration of geographic data, multiple features for easily collecting – finding & categorizing contacts, easy contact import with copying from different sheets or files/social media.

Resources & Actions Module

Acquire absolute control over your resources and actions, through the integrated management provided by PYLON CRM Hybrid! Automate your processes using workflows, create actions via the LifeCycle monitoring mechanism, enjoy batch management of team actions, easy registration of communication, exports of total statistics and call center processes integration.

 

Contracts (Allotments)

Simultaneous display, processing and scheduling of the actions of one or more team resources using a Calendar. Register actions quickly and easily on the Calendar, copy actions, create new related actions and terminate actions. Create templates and enjoy flexibility in the format and data included in the calendar, with color indications according to type of action.

Loyalty

Create integrated loyalty and customer rewards programs! PYLON CRM Hybrid offers the following: member cards management, flexible points programs per invoice/receipt or per item/group of items for specific time periods, point redeeming programs, full transactions history for each card, statistics on member programs & fleet scenarios.

Marketing Campaigns

Monitor the sales cycle and configure customized campaigns according to each customer’s stage. Easily manage the course of promotional actions and monitor effectiveness, with extensive reporting ensuring timely information and easy application of corrective actions, to boost the efficiency of your marketing actions!

Merchandising Plans Management

Setup the actions sellers must complete with customers and enjoy a central overview of products on the application. PYLON CRM Hybrid offers central management of actions, setting up items in the company, branches and customers and monitoring measurements flows by sellers.

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